Warranty Terms

1.Summary and distributor

VINO® products distributed in Canada by The Altrovia Corporation of Canada Inc. (Quebec Enterprise Number 1182778566), doing business as VINOTECH Canada (hereinafter "Vinotech"), are covered by a limited manufacturer's warranty.

The warranty is administered in Canada by Altrovia, with technical support from the manufacturer VINO / Samyou. The certified installer remains responsible for the quality of the installation, in accordance with the conditions described below.

This page describes in detail the coverage, duration, exclusions, and procedure for making a warranty claim.

2.Covered products and warranty duration

The warranty applies to the following VINO® products, distributed by Vinotech in Canada:

The warranty period begins on the date of installation by a certified technician, or, if registration is not completed, on the manufacturing date indicated on the product.

3.What is covered

Subject to the eligibility conditions (see section 5), the warranty covers:

• Material defects and manufacturing defects occurring under normal use
• Defective parts, free replacement or repair at Vinotech's discretion
• The compressor, per the durations indicated in section 2
• Labor required for replacement or repair, per the duration applicable to your product

All replacement parts provided under warranty are new or refurbished, and are covered for the remainder of the original warranty period, or for [[TBD: e.g., 90 days]], whichever is longer.

4.What is not covered

The warranty does not cover:

• Normal wear and tear and regular maintenance (filter cleaning, replacement of consumable filters, etc.)
• Damage resulting from non-compliant installation or installation performed by a non-certified technician
• Damage caused by failure to maintain according to the manufacturer's recommendations
• Damage caused by abuse, improper use, or non-compliance with instructions
• Damage caused by unauthorized modifications or the use of non-original parts
• Damage resulting from voltage fluctuations, power surges, lightning, water damage, fire, or any other event of force majeure
• Damage resulting from transportation or storage after delivery
• Filters, consumables, and accessories (unless otherwise specifically stated)
• Travel charges outside the normal service area of the certified installer network
• Commercial installations not declared at time of purchase, if the warranty differs for such use
• Indirect, consequential damages, financial losses, or loss of use

5.Requirements for warranty validity

To benefit from the warranty, the following conditions must be met:

5.1 Installation by a certified technician

The product must have been installed by a certified installer from the Vinotech network or by a technician recognized by the manufacturer. Proof of installation (invoice, commissioning report) may be required.

5.2 Compliant use

The product must be used in accordance with the user manual instructions and within the intended operating conditions (temperature range, voltage supply, etc.).

5.3 Regular maintenance

Regular maintenance according to the manufacturer's recommendations is required. An up-to-date maintenance record may be required to honor certain claims.

5.4 Proof of purchase

The original purchase or installation invoice must be kept and presented with any claim.

6.Product registration

Product registration is required to activate the warranty. You must register your VINO® product with Altrovia within [[TBD: e.g., "60 days"]] of installation. Without registration, the warranty cannot be activated.

Why register your product?

• Streamline the processing of warranty claims
• Receive recall or safety update notices, if applicable
• Access Vinotech technical support
• [[TBD: other benefits, e.g., optional warranty extension]]

How to register your product

Registration is done [[TBD: e.g., "online at vinotech.ca/register," "by email to warranty@vinotech.ca," etc.]]. You will need the serial number, model, and your proof of installation.

7.Claims procedure

If you encounter a problem covered by the warranty, follow these steps:

Step 1, Consult the manual

First, check whether the problem can be resolved by the troubleshooting steps indicated in the user manual.

Step 2, Contact your certified installer

Your certified installer is your first point of contact. They can diagnose the problem and initiate the warranty procedure.

Step 3, Contact Vinotech warranty service

If your installer is no longer available or if you prefer, contact our warranty service directly (see section 11). Have ready:

• The serial number and model of the product
• Proof of purchase or installation
• A detailed description of the problem
• The registration number, if applicable

Step 4, Diagnosis and resolution

A certified technician will diagnose the problem on-site or remotely. If the claim is accepted, repair or replacement of defective parts will be carried out within a reasonable timeframe.

Processing time

We commit to processing your claim within a maximum of [[TBD: e.g., "5 business days"]] from receipt of all required documents.

8.Transferability

[[TBD, choose one of the following options:]]

• Option A: The warranty is transferable to the new owner of the residence upon sale. The new owner must contact Vinotech within 30 days of the sale and provide proof of transfer.
• Option B: The warranty is non-transferable and covers only the original purchaser.
• Option C: The parts warranty is transferable, but the labor warranty remains tied to the original purchaser.

9.Statutory warranty and coexistence

This conventional warranty is in addition to the statutory warranties provided by Quebec's Consumer Protection Act and the Civil Code of Quebec, notably:

• The warranty of quality (Consumer Protection Act, s. 37): the good must be fit for its intended use for a reasonable period of time, considering its price, the conditions of use, and the nature of the product
• The warranty against latent defects (Civil Code of Quebec, art. 1726)
• The warranty of conformity (Consumer Protection Act, s. 37)

These statutory warranties apply independently of this conventional warranty and cannot be waived. In case of conflict, the provision most favorable to the consumer prevails.

10.Limitations of liability

Subject to the mandatory provisions of Quebec's Consumer Protection Act and any other applicable law:

• Vinotech's liability is limited to repair or replacement of defective parts
• Vinotech is not liable for indirect, consequential damages or economic losses (loss of profits, loss of use, damage to other property, temporary lodging costs, etc.)
• Vinotech's total liability cannot exceed the original purchase price of the product

Some jurisdictions do not allow the exclusion or limitation of consequential damages. These limitations may therefore not apply fully to your situation.

11.Warranty service contact

For any question about this warranty or to initiate a claim:

To find a certified installer near you, visit our installer network.